Nixon Hire Goes Digital10 March 2016
The Nixon Hire Transport & Logisitcs Team has gone digital to improve the efficiency of our equipment deliveries and the management of our breakdown response.
Equipment Deliveries with Transport Manager
What is Transport Manager?
Transport Manager is an electronic application for the delivery and collection of our equipment which is operated via user friendly hand held devices.
What does it do?
- Allows our jobs to be allocated to drivers via an electronic device obtain a customer signature upon delivery or collection
- It enables us to capture vital information such as site pictures and machine hours live at the point of collection
- Generates electronic proof of delivery (POD)
What are the benefits?
- Makes the delivery process more efficient
- Information is more quickly available and visible to Nixon Hire and the Customer
- Reduces paper usage and reduces the cost of printing
Centralised Fitters and Breakdown Response
The Nixon Hire Central Breakdown Team are now responsible for handling and logging each breakdown recorded and allocating the appropriate response (for example a Nixon Hire fitter or specialist third party) to a job. Each job is distributed to the relevant fitter via the hand held electronic device which gives all the job details necessary to complete the task. It allows the time at each job to be logged and for the fitter to indicate when they are free and ready to accept further work.By centralising the fitters and breakdown team we are utilising our resources more efficiently, recording root cause information more consistently and importantly providing one convenient point of contact for our customers.
To find out more about Nixon Hire going digital in its Transport & Logistics operations, please read on below....
Nixon Hire Boosts Mobile Workforce Productivity by 20 Percent with BigChange App
Nixon Hire, has transformed its customer service and boosted the productivity of its mobile workforce using JobWatch from BigChange Apps. Following the implementation of the Mobile Workforce Management solution, Nixon Hire has seen a 20 percent increase in productivity across its mobile workforce. The leading provider of plant, tools, accommodation units, portable toilets and site equipment has also boosted customer service, with a significant increase in On Time Arrivals and a rise in the number of jobs completed at first attempt.
JobWatch from BigChange Apps offers a paperless way to plan, manage, schedule and track Nixon’s mobile workforce. This powerful web-based platform combines back office software, mobile apps, fleet management and real-time vehicle tracking in one simple to use system.
“With the support of JobWatch, every one of our fitters has boosted their productivity by around 20 percent. This allows us to further absorb company growth and efficiently deploy the current resources we have before we look at recruiting additional resources,” commented Graham Wood, Group Logistics Manager at Nixon Hire. “We get to where we need to be, when we need to be there, and we do what we say we are going to. This is also improving our customer service levels – evidenced by an increase in On Time Arrivals by more than 10 percent and a rise in First Attempt Job Completions by more than 5 percent.”
Since the introduction of JobWatch, paper forms and schedules have been replaced with automated electronic workflows that ensure the back office is completely in sync with the mobile workforce. Nixon Hire’s engineers and delivery drivers receive work orders instantly via the JobWatch smartphone app, ensuring they have to hand all the necessary information to complete the delivery, service call or collection. This is also reducing the requirement to return to the depot to collect work order paperwork or order parts.
The JobWatch solution, which links to Nixon Hire’s existing MCS-rm hire management system, has also allowed Nixon Hire to centralise the booking of service and maintenance requests. This gives customers a single point of contact. Work orders can be allocated intelligently – taking into account engineer skills, proximity and existing jobs, for example, minimising customer wait times and ensuring first time fix.
BigChange founder and CEO Martin Port added, “JobWatch is adding tremendous value and return on investment for Nixon Hire, and the results really speak for themselves. The system has given the company a truly flexible and scalable solution that is a real source of competitive advantage.”
In addition to the boosts in productivity and customer service, JobWatch is supporting Nixon Hire’s duty of care for its mobile workforce with enforced daily vehicle checks, driver behaviour monitoring and motivational encouragement.
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